14 – 15 March 2019

thestudio, Manchester

Session type:

Session duration:
150 minutes

Presented by:

Rob Scott


Emily Heath


Dan Ramsden


About this Hands-On

Voice interaction is a natural playground for UX practitioners and information architects in particular. After all, we’re building experiences out of language and staging transactions within invisible structures.

But how should we research, prototype and design these experiences? And what can we learn from VUI design as we create IA across other digital environments?

In this workshop, you will:

- learn to develop ideas for voice and other invisible structures
- practise describing and mapping information architectures for new types of structure
- prototype and research propositions, from transactions to more exploratory experiences

About the Speakers

Rob Scott

Rob Scott is a user experience architect at the BBC, currently working within BBC Education. Recently he has been leading the design of immersive education prototypes for BBC Bitesize and championing VR as a medium amongst his UX design colleagues.

Prior to the BBC, he spent 7 years with a niche provider of meaningful travel experiences, constructing the IA for CRMs, flight booking and event management systems. He organises the VR Manchester meetup to promote and celebrate the VR community in North West England, and will happily talk about ‘presence’ for hours if you let him.


Emily Heath

Emily has been a UX architect at the BBC since 2014. She is currently working on joining up the BBC Children’s ecosystem, helping kids discover more content they’ll love: from games, learning apps and quizzes, to TV shows and fan website content.

Prior to this role, Emily ran a small digital agency where she designed and built information-rich websites for a wide range of arts organisations and small/medium-sized businesses. Emily occasionally speaks at UX and IA conferences when she feels like she has something important to say. She has a daily yoga practice to keep her grounded and does acroyoga whenever she feels like taking off.


Dan Ramsden

As Creative Director for UX architecture (UXA) and UX Writing at the BBC, Dan Ramsden leads a team of information architects who are committed to making the BBC’s tools, content and experiences more meaningful and connected.

He’s responsible for defining the professional practice of UXA at the BBC and ensuring that the organisation is creating information architecture that delivers the best possible experiences to its editors and audiences.

Dan has previously worked for agencies and ran a theatre company. He now designs labels, vocabularies, URLs, navigation, strategies and processes. He likes jokes, magic and making the most of moments. He also likes alliterations. He lives just outside Sheffield (UK) with a wife, a child and a cat called Rosa.


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