14 – 15 March 2019

thestudio, Manchester

Session type:

Session duration:
45 minutes

Presented by:

Cristina Viganò


About this Tutorial

Positive frictions are frictions that disrupt users from making mindless journeys. My session will outline how designers can use friction to increase users’ control over their actions. For example, friction can prevent users from making errors, set boundaries for a better life balance, make interactions more engaging and increase inclusiveness.

My session will end with a brief tutorial on how to design user journeys to account for positive friction.

About the Speaker

Cristina became a UX designer after indulging her passion for academic research.

Drawing on her fascination with the human mind, usability and human-computer interaction (HCI), Cristina has worked on a wide range of projects achieving the best experience for users across industries and contexts: from websites and apps, to multi-touch walls, to paper letters.

Fascinated by design trends, Cristina enjoys blogging and doing public speaking: she has shared best practice for usability testing, workshop running and persuasive design. In 2016 she also spoke at SXSW (Texas) about Dark Patterns and Ethics in Design.

Cristina also enjoys giving back to the community, contributing to projects such as BIMA D-Day community schemes, growing the next generation of designers.


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