About this Tutorial
You get that it's important to learn about the people who use your services. But what user research should you do to have the most impact? In this interactive tutorial, we'll work through a series of exercises to show you how to create an effective research plan.
About the Speaker
John is currently Head of User Research at dxw, where he's helping public sector teams to make good technology decisions and build better services for citizens, businesses and colleagues.
Previously, John was Head of User Research at the Government Digital Service and head of the UK government user research community.