14 – 15 March 2019

thestudio, Manchester

Session type:

Session duration:
90 minutes

Presented by:

John Waterworth


About this Tutorial

You get that it's important to learn about the people who use your services. But what user research should you do to have the most impact? In this interactive tutorial, we'll work through a series of exercises to show you how to create an effective research plan.

About the Speaker

John is currently Head of User Research at dxw, where he's helping public sector teams to make good technology decisions and build better services for citizens, businesses and colleagues.

Previously, John was Head of User Research at the Government Digital Service and head of the UK government user research community.


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