15-16 March 2018

thestudio, Manchester

Are we stuck in discovery?

Session type:
Case Study

Session duration:
45 minutes

Presented by:

Mike Tattersall

Hippo Digital

About this Case Study

Do you ever feel like many concepts are stuck in discovery? Or arrive in discovery with pre-determined solutions?

Working in large organisations can mean overcoming a variety of hurdles to try and get some of your very best ideas through to the ultimate end goal - the delivery of something of real tangible value.

I’ll be sharing my own and other people's stories on the good, the bad and the ugly to illustrate how we can speed up service design, ensure our scope is focused and that we’ve understood a potential solution from top to bottom. Join me!

About the Speaker

Mike wants to change the world through great design. Using service design to truly focus on the best outcome and experience for the end user is interwoven into everything he does.

With a decade of experience, he’s built a reputation as a natural problem solver and innovator.

Key projects he’s been involved with as a researcher and product manager include the Carer’s Allowance Service and Fit Note for the DWP and Proving Identity for NHS Digital.

Mike joined Hippo Digital in June 2017. Hippo is a leading design consultancy that has quickly established itself as a preferred supplier to the public and private sector.


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full programme