The Paciello Group
Our capacity to create faster, smarter technology always seems to be greater than our capacity to create technology that is sensitive to people’s needs and to its impact on their lives. We talk about delivering beauty and delight, but how do we avoid creating user experiences that are awkward, embarrassing, frustrating or harmful for people who have most to gain from the potential of digital products and services? How can we make sure that our design approach doesn’t lose sight of the need to accommodate less common, but high-impact scenarios?
By prioritising accessibility and inclusive design, we can concentrate efforts on accommodating a greater number of valid interaction scenarios than we would do if we attended to “normal” users in “normal” situations. This tutorial will explore practical ways you can focus on disabled and older people in UX activity throughout the design process in a pragmatic and effective way that results in a positive impact on user experience for everyone.
David Sloan is User Experience Research Lead for The Paciello Group (TPG). He’s spent the last 16 years as an accessibility and inclusive design researcher, educator and consultant, helping people to create great digital products and services that can be used by as many people as possible, regardless of disability. He joined TPG in 2013, having previously worked at the University of Dundee’s School of Computing, one of the world’s largest academic research groups investigating accessibility for older and disabled people.