The slides used for this session are available to download from here.
A new frontier is opening up in UX design: voice! Products like Amazon's Echo and Google Home offer designers a new place to play, and new skills to learn. If GUI design is 80% design and 20% testing, VUI is 20% design and 80% testing. In this short introduction, you’ll learn about the design process and learn some fundamental principles. You'll see just how different the design methods are, and how to conduct 'Wizard of Oz' testing.
Ben Sauer has an English degree, but don't hold that against him. He specialises in research and product strategy for companies large and small across the world, including the BBC, Penguin Random House, and also mentors start-ups.
Organisations hire Ben to upgrade their design skills and design culture: running workshops and training is his bread and butter. Recently he’s been writing about voice interfaces and speaking on the subject with audiences across Europe.